Terms of Service & Disclaimer
Please read the following terms carefully. Using our services indicates your agreement to these terms
Important Notice
Star Citizen is currently in Alpha testing phase, and game content may change at any time. Virtual currency trading involves certain risks. Please make purchases only after fully understanding the relevant risks. We recommend carefully reading the following terms to ensure complete understanding and agreement before using our services.
Terms of Service
Service Scope
We provide trading services for aUEC, the virtual currency in Star Citizen. All transactions are conducted through the official Etsy platform, adhering to Etsy's terms of service and policies.
Trading Conditions
Customers must have a valid Star Citizen game account and be able to receive aUEC in-game. We reserve the right to refuse service, particularly for suspicious or non-compliant transaction requests.
Delivery Commitment
We commit to completing aUEC delivery within 30 minutes. If delays occur due to technical issues or force majeure factors, we will promptly notify customers and provide solutions.
Risk Disclosure
Game Risks
Star Citizen is currently in Alpha testing phase, and game content and mechanics may change at any time. Virtual currency may be lost due to game updates, server resets, or other technical reasons.
Technical Risks
Unstable game servers, network connection issues, or other technical failures may affect normal transaction processing. We will do our best to assist in resolution but do not assume liability for resulting losses.
Policy Risks
Policy changes by the game developer Cloud Imperium Games may affect virtual currency trading. We recommend customers understand and comply with the game's latest terms of service.
Legal Statement
Compliance Operations
We strictly comply with local laws and regulations, obtaining all virtual currency through legal channels. All trading activities comply with relevant legal requirements and game rules.
Intellectual Property
Star Citizen, aUEC, and related trademarks and content belong to Cloud Imperium Games. We only provide trading services and do not own any game-related intellectual property.
Limitation of Liability
Our liability is limited to providing the agreed amount of aUEC. We do not assume responsibility for any indirect losses arising from the use of our services.
Privacy Protection
Information Collection
We only collect information necessary to complete transactions, including game character names, contact information, etc. We do not collect your game account passwords or other sensitive information.
Information Usage
Collected information is used solely for completing transactions and providing customer service. We will not sell, lease, or otherwise provide your personal information to third parties.
Information Security
We employ industry-standard security measures to protect your personal information. After transaction completion, we will handle and delete sensitive information in accordance with relevant legal requirements.
Refund Policy
Refund Conditions
Customers may apply for a full refund under the following circumstances: We fail to deliver aUEC within the promised time; Technical issues prevent transaction completion; Customer dissatisfaction with service (must be raised within 24 hours).
Refund Process
Refund requests will be processed through the Etsy platform. Customers need to provide order number and refund reason. We will process within 24 hours of receiving the request, and refunds typically arrive within 3-5 business days.
Special Circumstances
If aUEC has been successfully delivered to the customer's account, refunds are generally not supported. However, if issues arise due to our errors, we will provide solutions based on specific circumstances.
Customer Responsibilities
Account Security
Customers are responsible for protecting their game account security, including but not limited to using strong passwords, enabling two-factor authentication, etc. We are not liable for losses due to account security issues.
Information Accuracy
Customers must provide accurate game character information and contact details. Customers bear responsibility for delivery failures or delays caused by incorrect information.
Compliant Usage
Customers must comply with Star Citizen's terms of service and game rules. Purchased aUEC must not be used for violations or resold to other players.
Contact Us
Customer Support Email
support@starcitizenauec.com
We will reply to your email within 24 hours
Online Customer Service
Contact via Etsy messaging system
24/7 online service
Legal Dispute Resolution
If you have any disputes or complaints about our services, please first communicate with us through the above contact methods. We promise to take every customer's feedback seriously and strive to resolve issues within a reasonable time. If resolution cannot be reached through negotiation, disputes can be handled through Etsy's dispute resolution mechanism.
Terms Agreement
Using our services indicates that you have read, understood, and agreed to comply with all the above terms. If you do not agree to any terms, please do not use our services. We reserve the right to modify these terms at any time, and modified terms will be published on the website.
This website has no affiliation with Cloud Imperium Games or the official Star Citizen. Star Citizen, aUEC, and related trademarks belong to their respective owners.
We are an independent third-party service provider, offering only virtual currency trading services.